Privacy Policy

1. General Provisions

This Privacy Policy defines the procedures for collecting, processing, storing, and protecting information gathered by VM SHIN GROUP (Armavir, Yerevanyan highway 12/4, Armenia) through its official website.

2. Information We Collect

When using our website or submitting an order request, the following information may be collected:

• Customer's full name
• Contact phone number
• Email address (if provided)
• Delivery address and geographical coordinates (if delivery is selected)
• Selected products, variants, quantities, and calculated volumes
• Additional user comments attached to the request
• Administrative access security data (for authorized personnel)

3. Purpose of Data Processing

Collected information is used strictly for the following operational purposes:

• Processing order requests and calculating preliminary estimates
• Contacting the customer to confirm order specifics
• Estimating delivery route distance and transport costs
• Ensuring customer service quality and website performance optimization

4. Data Storage & Security

Data is stored in a secure cloud database (Supabase) backed by technical and organizational security measures. Access is strictly limited to authorized company personnel. Information is retained for necessary operational, accounting, and customer service periods.

5. Third-Party Services

The company does not sell or trade customer personal data to third parties for marketing purposes. Essential technological service providers are used solely for site infrastructure (database: Supabase, map routing: Geoapify, transactional emails: Resend).

6. User Rights

You have the right to contact us to access, update, or request deletion of your submitted personal information. To do so, email us at vm.shingroup@gmail.com or call +374 77 770330.

7. Policy Updates

The company reserves the right to periodically update this policy. Updates become effective immediately upon publication on the website.